Privacy Policy

This policy applies to customers and visitors of SUNDA ORIGINAL. The store is operated by SUNDA ORIGINAL. ShopApna, a product of Sapi Technologies Private Limited, provides the ecommerce technology, hosting, order management, checkout, notification, and related platform services used by the store.

The store may collect the following information when you use the website or place an order:

• Name, mobile number, email address, delivery address, and billing details.
• Order details, products viewed or purchased, returns, refunds, and support requests.
• Payment status and transaction references. Full card, UPI, wallet, or banking credentials are processed by authorized payment providers and are not stored by the store in plain text.
• Device, browser, IP address, cookies, and usage information needed for security, fraud prevention, analytics, and site performance.
• Messages sent through WhatsApp, phone, email, chat, or other support channels.

Your information is used for legitimate business and customer service purposes, including to:

• Process, confirm, deliver, cancel, return, refund, and support your orders.
• Contact you about order updates, delivery coordination, payment status, and customer support.
• Maintain customer accounts, carts, wishlists, order history, and store preferences.
• Improve products, offers, inventory planning, website performance, fraud prevention, and security.
• Send promotional messages only where permitted by law or with your consent. You may opt out of promotional communication at any time.

Information may be shared only where necessary with delivery partners, payment gateways, WhatsApp or communication providers, analytics tools, customer support tools, technology service providers, legal authorities, and ShopApna. These parties are expected to use the information only for the purpose for which it is shared and to protect it using reasonable safeguards.

Online payments may be processed through third-party payment gateways such as Razorpay or other enabled providers. Payment providers process payment data under their own terms and privacy practices. The store receives transaction status, reference IDs, and limited payment metadata needed to complete the order.

The website may use cookies, local storage, and similar technologies to keep you signed in, remember cart items, secure sessions, prevent misuse, measure performance, and improve the shopping experience. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Customer information is retained for as long as required for order fulfillment, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business records. Reasonable technical and organizational safeguards are used to protect data, but no internet-based service can guarantee absolute security.

Subject to applicable law, you may request access, correction, deletion, restriction, or withdrawal of consent for your personal information. Some information may need to be retained where required for legal, tax, accounting, fraud prevention, or dispute purposes.

The store is intended for general audiences and is not directed to children below the age permitted by applicable law to provide personal data without parental consent. If you believe a child has provided personal information, please contact the store so appropriate action can be taken.

This policy may be updated from time to time to reflect changes in store operations, platform features, legal requirements, or business practices. The updated version will be posted on this page with a revised last updated date.

For platform-related privacy or security questions, you may also contact ShopApna at support@shopapna.com.